Refund policy
Returns
We accept returns within 14 days of delivery for unused items in their original condition and packaging.
To start a return, please contact us with:
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Your order number
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The reason for your return
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we’ll make it right.
Please contact us within 7 days of delivery with:
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Your order number
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Clear photos of the issue
Once reviewed, we may offer:
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A replacement
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Store credit
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A refund
Refunds
Once your return is received and inspected, approved refunds will be sent to your original payment method within 5–10 business days.
Original shipping costs are non-refundable unless the issue was caused by us.
Exchanges
We currently only replace items if they arrive damaged or defective.
Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be processed for shipment and cannot be guaranteed for cancellation.
Lost or Delayed Packages
HotPiece is not responsible for shipping delays caused by carriers, weather conditions, or incorrect shipping information provided at checkout.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.