Shipping policy
Processing Time
Orders are typically processed within 2–5 business days after payment is confirmed.
Please note that processing times may be slightly longer during launches, holidays, or high-volume periods.
Shipping Times
Since our fulfillment partners are based in the United States, all orders ship from the U.S.
Estimated delivery times:
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United States: 3–7 business days
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International Orders: 7–21 business days
Shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or holidays.
Tracking Information
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
HotPiece is not responsible for orders shipped to incorrect addresses entered by the customer.
If you notice an issue with your shipping information, contact us immediately at [your email here].
Lost, Stolen, or Delayed Packages
HotPiece is not responsible for:
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Lost or stolen packages marked as delivered
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Carrier delays
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Customs delays for international orders
If your package is missing or delayed, please contact the shipping carrier first for assistance.
International Duties & Taxes
International customers may be responsible for customs fees, import duties, or taxes charged by their country. These charges are not included in our prices or shipping fees.